Forum Discussion

Reel Rookie

Re: My Onn TV won't stay connected to wifi even though I have a excellent internet connection

Ever since the Super Bowl, my Roku TV will randomly lose internet connection and I have to restart the TV every time to get it to connect. This has been happening more frequently as of late.

Is anyone else having this issue?

1 Reply

Replies have been turned off for this discussion

RokuTakashi
Community Moderator
2 years ago
Hi, DensmoreJack

Thanks for posting here in the Roku Community.

We appreciate you for sharing the issue you've encountered on your Roku device after the Super Bowl event, and we'd be more than willing to assist. As a start, let's troubleshoot your device to get you back on streaming. Kindly follow these series of steps to resolve the losing of network connection.

Press the Home button on your Roku remote.

Scroll and select Settings.

Select System.

Select Advanced system settings.

Select Factory reset.

If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.

Follow the on-screen instructions.

Using the physical button

Located on the back or bottom of your TV, the physical Reset button is either tactile or pinhole-designed and requires a straightened paperclip to open. Once you locate the Reset button and your Roku TV is powered on, press and hold the button firmly for about 10 seconds.

Please let us know if the issue is fixed or reply to the thread for further assistance, we will be glad to help you.

Best wishes,
Kash