Forum Discussion

Bellamichelle's avatar
Bellamichelle
Channel Surfer
3 years ago
Solved

questions about the voice remote RC-GZ1 and also about pairing with an older player

Hello, I just bought a Roku Voice Remote RC-GZ1 from Target,  I have an older player the 2500x HD. I am not able to pair them and there are two questions regarding this problem. 1)  Is the 2500x HD...
remotes
  • makaiguy's avatar
    makaiguy
    3 years ago

    For those finding this thread when searching for information regarding Roku Voice Remote model RC-GZ1:

    Some recent Roku Voice Remotes do not have a pairing button in the battery compartment. The first such remote is model RC-GZ1. This comes with installed batteries and a pull tab you must remove to engage them..

    To put these remotes into pairing mode, after pulling the battery tab, press and hold both the BACK and HOME buttons near the top of the remote for 5 seconds or more.

    Reference: https://support.roku.com/article/360011621473

Tivoburkee's avatar
Tivoburkee
Community Streaming Expert
3 years ago

I have never heard of that model number of Roku remote. If it doesn't have pairing button it is simply an IR remote, and should just work with any Roku that accepts IR commands meaning no sticks. 

As for the Roku 2500, sorry but it is too old for current Roku voice remotes, which are wifi-direct. The Roku 2500 only responded to IR and Bluetooth Roku remotes. Your aftermarket universal remote should work, after enter the Roku code. Can you link to the remote you have? Post a picture? 

Bellamichelle's avatar
Bellamichelle
Channel Surfer
3 years ago

Thank you for taking the time to respond Tivoburkee.  I took some photos of the remote, box etc to see if it will help you help me.  Something interesting.. the remote model number on the box is different than the model number in the battery compartment.  

Let me know what you think.

Michelle

  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert
    3 years ago

    Thank you for the pictures. Yes, that is a voice remote without a pairing button?? I have not seen or used one before. But even if it had a pairing button it won't work with Roku 2500, sorry. Wifi-direct is form of RF remote, the only RF remote the 2500 used was Bluetooth. Not compatible with Wifi-direct remotes like your RC-GZ1. 

    • Bellamichelle's avatar
      Bellamichelle
      Channel Surfer
      3 years ago

      I guessed that the player might be the issue.  I’m comparing some of the newer players, the

      Roku Express 4k

      Roku Streaming Stick 4k

      one is supposed to have better security and longer wireless support   

      Any recommendations? Or a good article to help choose?

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        3 years ago

        For those finding this thread when searching for information regarding Roku Voice Remote model RC-GZ1:

        Some recent Roku Voice Remotes do not have a pairing button in the battery compartment. The first such remote is model RC-GZ1. This comes with installed batteries and a pull tab you must remove to engage them..

        To put these remotes into pairing mode, after pulling the battery tab, press and hold both the BACK and HOME buttons near the top of the remote for 5 seconds or more.

        Reference: https://support.roku.com/article/360011621473