Forum Discussion

Abear1's avatar
Abear1
Reel Rookie
2 years ago
Solved

Problems pausing. Keeps rewinding

Every single time I pause my TV, whatever streaming service I am on, it rewinds it to a random part. HBO, Netflix, Hulu, Paramount. They all do it. Every single time. Its never too much, just to a random spot in the episode I am watching.

 

edit: To anyone else having this problem, I can’t just push play/unpause. I had to push the center OK button, or one of the arrows, then after pressing that I can resume watching no problem. 

  • Abear1's avatar
    Abear1
    2 years ago

    I actually just figured it out. It couldn’t just click play/unpause I need to press either the OK button or one of the arrows. Strange, but no more problems. 

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Abear1,

    Thanks for posting in the Roku Community!

    We understand you're having a problem with the channels since every single time you pause on your TV, whatever streaming service you're using, it rewinds it to a random part. We're happy to help you. Please follow the steps below:

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System Restart.

    If the problem still persists, please keep us posted.

    All the best,

    John

    • Shastri's avatar
      Shastri
      Reel Rookie
      2 years ago

      I have done the above solution, but unfortunately still facing the same problem. 
      please help me!

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi Community users.

        Thanks for flagging this to us.

        We would like to know what specific channels are affected by the issue. Also, when did you first notice this?

        Furthermore, what troubleshooting steps have you taken so far to resolve the issue?

        With more detailed information, we can assist further.

        All the best,
        Kash

    • Dsmwoodman's avatar
      Dsmwoodman
      Reel Rookie
      2 years ago

      Same issue has plagued us for the last few weeks. First on Paramount,  now on Max. We've tried the system restart multiple times and tried to update system and apps. Nothing has worked so far.