Forum Discussion

Abear1's avatar
Abear1
Reel Rookie
3 years ago
Solved

Problems pausing. Keeps rewinding

Every single time I pause my TV, whatever streaming service I am on, it rewinds it to a random part. HBO, Netflix, Hulu, Paramount. They all do it. Every single time. Its never too much, just to a ra...
  • Abear1's avatar
    Abear1
    3 years ago

    I actually just figured it out. It couldn’t just click play/unpause I need to press either the OK button or one of the arrows. Strange, but no more problems. 

RokuJohnB's avatar
RokuJohnB
Community Moderator
3 years ago

Hi Abear1,

Thanks for posting in the Roku Community!

We understand you're having a problem with the channels since every single time you pause on your TV, whatever streaming service you're using, it rewinds it to a random part. We're happy to help you. Please follow the steps below:

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select System.
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System Restart.

If the problem still persists, please keep us posted.

All the best,

John

Shastri's avatar
Shastri
Reel Rookie
3 years ago

I have done the above solution, but unfortunately still facing the same problem. 
please help me!

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    3 years ago

    Hi Community users.

    Thanks for flagging this to us.

    We would like to know what specific channels are affected by the issue. Also, when did you first notice this?

    Furthermore, what troubleshooting steps have you taken so far to resolve the issue?

    With more detailed information, we can assist further.

    All the best,
    Kash

    • Shastri's avatar
      Shastri
      Reel Rookie
      3 years ago

      Hi RokuTakashi 

      all the channels like Netflix, Hulu, Amazon Prime, Max, YouTube etc…facing the problem.
      I have tried below troubleshooting:

      - Restarting,

      - Factory rebooting,

      - power and all the cables unplugged overnight 

      -Updates 

      All of these above I tried multiple times, but nothing worked. Still facing the same problem. It’s really frustrating. Please help!

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        3 years ago

        Hi Shastri,

        Thanks for keeping us updated here in the Roku community!

        We're glad to assist you with your problem streaming your Roku device. We'd like to know more about the issue that you are experiencing so that we can further assist you. What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) How far is your device from your network router? Do you have cellular data, so we can try connecting your device to your hotspot? In the meantime, please try restarting your modem and router and see if it will resolve the issue.

        We'll be waiting for your response.

        Kind regards,

        Eunice

    • Dsmwoodman's avatar
      Dsmwoodman
      Reel Rookie
      3 years ago

      We have 2 Ultra LT devices. We have tried resetting, updates and unplugging and resetting our WiFi. Plugging in the ethernet cord. It is happening on Max most right now. I tried doing it on Paramount and that worked fine. I have my own workaround where if I just press the 10 second back button it continues playing but I shouldn't have to do that. This is either a Roku software issue or a max app issue.