Forum Discussion

MD1986's avatar
MD1986
Newbie
12 months ago
Solved

Pro 2 Remote Hands Free Turns Off and On by Itself

Hello, I bought the Pro 2 remote late last month with no issues but in the past few days I’ve been noticing issues. I don’t use the hands free option so I have the button turned off but when I pick ...
remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    8 months ago

    Welcome to the Roku Community, sweetinator88!

    We understand that you're experiencing an issue with your Roku remote, and we'd like to help you. To assist you better, could you please let us know which Roku TV or player your remote is paired with? Additionally, is this the original remote that came with your device?

    We also suggest resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again.

    In the meantime, you may install the Roku mobile app as an alternative to your physical remote. This works well with your Roku streaming device, which has a voice command feature. 

    Let us know how it goes and we'll go from there.

    Best regards,
    Jharra

sweetinator88's avatar
sweetinator88
Newbie
8 months ago

My Pro 2 remote does the exact same thing, it's incredibly infuriating! It will also randomly just go "dead" while I'm watching a show, (not the battery) I pick it up to hit pause and nothing happens, so then I hit every single button on the remote and it's like the signal has been lost or something, I have to jam on the buttons to eventually get it to "wake up" or reconnect, to finally pause or whatever.

 

I love Roku products, or at least the ones I've had in the past, but I just upgraded my remotes to the Pro and Pro 2. The Pro seems to work fine, and I bought that one since it still has a headphone jack, we use them all the time. I have one Pro 2 that I got before I realized it didn't have a headphone jack, and it's the only one with these stupid problems.

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
8 months ago

Welcome to the Roku Community, sweetinator88!

We understand that you're experiencing an issue with your Roku remote, and we'd like to help you. To assist you better, could you please let us know which Roku TV or player your remote is paired with? Additionally, is this the original remote that came with your device?

We also suggest resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again.

In the meantime, you may install the Roku mobile app as an alternative to your physical remote. This works well with your Roku streaming device, which has a voice command feature. 

Let us know how it goes and we'll go from there.

Best regards,
Jharra