Forum Discussion

lumber304's avatar
lumber304
Channel Surfer
2 years ago

Private listening issue with android device

I have a Pixel 6a phone.  I tried the uninstall per your directions but did no good. I have an old Pixel 4a phone that the private listening app works fine.

mobile app
  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi lumber304,

    Thanks for posting here in the Roku Community!

    We appreciate you bringing this to our attention, and we're interested to know more about the issue you're having so we can provide assistance. Would you be so kind as to provide more information about the issue? Also, what troubleshooting steps have you taken so far, and what steps to reproduce the issue?

    Your response would be much appreciated.

    All the best,
    Kash

  • forcedfx's avatar
    forcedfx
    Channel Surfer
    2 years ago

    I have an android device and I had to set the apps battery usage to unrestricted. This is because android power saving policy will terminate  services that do not create a foreground service. Not the ideal solution but unless Roku fixes it this is the only way I know to rectify it 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi forcedfx,

      Welcome to the Roku Community!

      Thanks for sharing this information with us, and we'd like to know more about how we can assist. Would you be so kind as to provide the following details below?

      • Brand, model, and current OS that your mobile device is running?
      • Version of the Roku mobile app that your mobile device is using?

      Once this information is available, we'll be able to take a closer look at the issue.

      All the best,
      Kash