Prime Video Keeps Shutting Down on Roku TV
I have read all Boards, Community posts. I've done EVERYTHING several times. WHAT IS GOING ON with Paying for Amazon Prime Video and can't watch it!
I have a Roku Tv & Amazon prime. Anytime I’m w...
Forum Discussion
We have been have the exact same problems with Prime continuously shutting down and going back to the Home Screen of our Roku TV. We have done everything! We’ve followed every recommendation even listed previously in this thread…all to no avail. The only way we can watch anything from prime is to watch it from the computer or phone and “cast” it to our TV. 😭
Has anyone else ever been able to find the best way!??
Hi Johnn143,
Thanks for posting in the Roku Community!
We appreciate you giving us information about your Roku device. It looks like your Roku TV is currently on an older OS. Did you try to manually update your Roku? If not, please follow these steps:
- Press Home on your Roku remote.
- Scroll and select Settings.
- Select System.
- Select System Update.
- Select Check Now to manually check for updates.
Please let us know if you are able to update to OS 12.0.
Best regards,
John
