Prime Video Keeps Shutting Down on Roku TV
I have read all Boards, Community posts. I've done EVERYTHING several times. WHAT IS GOING ON with Paying for Amazon Prime Video and can't watch it!
I have a Roku Tv & Amazon prime. Anytime I’m w...
Forum Discussion
We have been have the exact same problems with Prime continuously shutting down and going back to the Home Screen of our Roku TV. We have done everything! We’ve followed every recommendation even listed previously in this thread…all to no avail. The only way we can watch anything from prime is to watch it from the computer or phone and “cast” it to our TV. 😭
Has anyone else ever been able to find the best way!??
Hi Debravander,
Thanks for the posts regarding channel playback on the Prime Video channel on your Roku TV.
We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
- tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
- steps to reproduce the issue you are seeing
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further. We look forward to hearing back from you all.
Thanks,
John
