Forum Discussion

justcurtis's avatar
justcurtis
Reel Rookie
2 years ago
Solved

power button works, nothing else

my remote power button turns the tv on and off. No other buttons work. when I unplug the Roku power to the tv, wait, plug it back in, the home screen does not come up. Pressing reset on the remote do...
remotes
  • HDMIGuy's avatar
    HDMIGuy
    2 years ago

    justcurtis The power button and volume control your TV.  Your Roku device is not working, it is not the remote.  Make sure the Roku device has power from a wall outlet not the TV USB port.  Also make sure all HDMI connections are ok.  When you unplug the Roku and plug it back in the bouncing ROKU letters should be on the TV.  Also make sure the TV is on the correct input.

  • RokuHaz-M's avatar
    RokuHaz-M
    7 months ago

    Hi there! Lukeanth 

    Thanks for reaching out!

    It sounds like the power button on your Roku remote is only working one way, which usually indicates that the remote's power control setup might need to be reconfigured or is having trouble communicating with your TV.

    Let’s try a few steps to resolve this:

    1. Set up the remote for TV control:

      • Press Home on your Roku remote
      • Scroll and select Settings
      • Choose Remotes & devices
      • Select Remote
      • Pick your voice remote from the list and select Set up remote for TV control
      • Follow the on-screen instructions to complete the setup 
         

    2. Restart the remote:

      • Hold the Back button and the Home button together for a full 20 seconds to restart the remote.

    3. Re-pair the remote:

      • After restarting, try re-pairing the remote to your Roku device.

    Let me know how it goes or if you need further help! 

    Cheers! 
    Roku Community Team

HDMIGuy's avatar
HDMIGuy
Roku Guru
2 years ago

justcurtis The power button and volume control your TV.  Your Roku device is not working, it is not the remote.  Make sure the Roku device has power from a wall outlet not the TV USB port.  Also make sure all HDMI connections are ok.  When you unplug the Roku and plug it back in the bouncing ROKU letters should be on the TV.  Also make sure the TV is on the correct input.

  • justcurtis's avatar
    justcurtis
    Reel Rookie
    2 years ago

    Thanks, I didn't know the power button only controlled the TV. And your HDMI suggestion led me to the solution. The TV wasn't automatically switching to HDMI-2 when I pressed the Roku home button or a channel button as it always has in the past. When I switched manually it worked. The TV is now automatically switching to HDMI-2 again(?). I'm a little embarrassed, but I can live with it.

    Thanks again for your suggestions.

  • Worldpeace4all's avatar
    Worldpeace4all
    Newbie
    2 years ago

    I have reset the Roku several times. It is plugged into the wall, but the buttons still aren’t working for anything besides power and volume on the tv. 

    thank you,