Forum Discussion

jkbrb's avatar
jkbrb
Reel Rookie
4 years ago

Photo Streams Screensaver - Option to Remove caption

Was thrilled to discover the "new" Photo Streams feature and the ability to use that as a screensaver. We had previously used another Roku app and had to keep a USB thumbdrive attached to serve up im...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

jkbrb

Thanks for the post.

Can you please provide a screenshot of the issue you are experiencing so we can better understand the issue?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

migue's avatar
migue
Reel Rookie
2 years ago

 

here’s the device info for the unit in question, but this problem is not isolated to this unit. this is a problem with the way that photostreams adds a QR code over every fifth image on the slideshow and on the screensaver.

I am using this unit to display posters for upcoming shows at my venue on a vertical TV. The QR code is unnecessary and distracting from the posters. I would love to be able to turn off the QR code.
 
 
  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi migue,

    Welcome to the Roku community, and thanks for reaching out.

    We apologize for any trouble that this Photo Stream issue has caused. While our team investigates this, can you kindly provide us with the information below?

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
    • Photo Stream build version (highlight the channel tile, then press the * sign button and share with us the version number).

    We'll be looking forward to it.

    Thanks,
    Rey