Forum Discussion

BoozieBoise's avatar
BoozieBoise
Channel Surfer
5 years ago

Peacock channel keeps crashing on my Roku tv. Frustrating.

Trying to watch peacock channels and it keeps crashing. Deleted, reinstalled, reset wifi, all to no avail. This is frustrating. Fix it!  Thank
Peacock TV Troubleshooting
Seedsister's avatar
Seedsister
Newbie
5 years ago

I hate peacock. It keeps crashing. Pay premium and no issues.

BoozieBoise's avatar
BoozieBoise
Channel Surfer
5 years ago

Nope. Why would I pay for premium if basic doesn't work? That's stupid.

  • Jprophet2001's avatar
    Jprophet2001
    Channel Surfer
    5 years ago

    if premium works and basic doesnt ,

    then it sounds like a roku fu job trying to make you pay more

    • Shakes1's avatar
      Shakes1
      Reel Rookie
      4 years ago

      Here it is November 2021 and this has been a widespread issue for MONTHS now. I can't understand why a company would allow an app that crashes your system no matter what you do to continue. It's obvious Peacock has issues as it is by how unbelievably slow it is to load on any device. There's got to be a fix somewhere! Please pull, revert or fix it! 

    • NjPickleball's avatar
      NjPickleball
      Newbie
      4 years ago

      I pay for premium and it crashes two or three times an episode.

      • RokuIrene-S's avatar
        RokuIrene-S
        Retired Moderator
        4 years ago

        Hi Lindzzzzy Shakes1 PapaJS

        Thanks for posting here in the Community.

        Did you restart your Roku before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we suggest giving it a shot once again.

        We also recommend restarting the Roku device from the Settings menu by navigating to Settings > System > System restart > Restart.

        Let us know how it goes!


        All the best,

        Irene

    • Bunter1031's avatar
      Bunter1031
      Reel Rookie
      5 years ago

      I pay for premium Peacock because it was my most used app however,it has been horrible last couple of months. It freezes,crashes entirely or stutters. I'm so frustrated. 

  • Frankmaz's avatar
    Frankmaz
    Reel Rookie
    4 years ago

    I recently got premium but it still crashes,

    • Anonymous's avatar
      Anonymous
      4 years ago

      Hi Frankmaz
      Welcome to the Roku Community!

      Does the issue only occur on Peacock or across other channels installed on your Roku device?

      Have you tried removing the affected channel Peacock and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

      For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

      Let us know if there's any difference after.


      Warm Regards,
      Lianna