Peacock channel keeps crashing on my Roku tv. Frustrating.
Trying to watch peacock channels and it keeps crashing. Deleted, reinstalled, reset wifi, all to no avail. This is frustrating. Fix it!
Thank
Forum Discussion
Thanks for the post.
When removing a channel, please make sure to restart your Roku device before adding the channel back again.
Please keep us posted what you find out.
Thanks,
Danny
RokuDanny-R wrote:When removing a channel, please make sure to restart your Roku device before adding the channel back again.
What **bleep** difference does THAT make???? It doesn't! I have deleted with and without restarting the bloody thing and there is ZERO difference. Let us know when you have REAL suggestions... things that WORK! Like a FIXED APP!
Agreed. It's the Roku app. I believe Comcast is responsible for development. Roku should pull the app 'til fixed or just let us go back to the previous version. Peacock works fine on other devices although the interface is slow to load. I expect no response from Comcast or Roku as they have terrible Customer service. An app that crashes your system should never be allowed.
I don't think it's the internet provider, I have the same problem with my Roku TV, and I have amazing internet service from a small local cable tv provider. Hope our information helps them find a solution. Please be kind everyone, these things happen, and customer service is not at fault, their doing what they can with information provided to them. They don't deserved to be verbally assaulted.
There are always growing pains. This is one, and the lack of bells and whistles for ease of use, will be added as they go.
This matters. After uninstalling the app, go to Roku settings and restart the app. This fixed my Peacock problem. Before this I uninstalled and shut the tv off, turned back on, downloaded the app and had the same problem. The app restart is the key. Try it
Danny, I had the same issue start this afternoon. I have been playing shows on The Peacock channel on my Roku Ultra for months with no issue, including this morning.
This afternoon, whenever I try to play anything on Peacock, it crashes and sends me back to the Roku Home Screen.
I have
-restarted the device several times (both unplugged and usingRestart)
-played movies on other services with no issue.
-removed the app, rebooted, and reinstalled
None of these have resolved the issue, the Peacock help is useless, the chat just says it cannot answer direct questions and the articles do not address this issue.
any ideas?
We do apologize for the inconvenience this has caused you.
Does the issue only occur when accessing Peacock or across other channels installed on your Roku device? If it's just one channel and other apps play fine, contact the channel provider's customer support team to report the issue and get help.
Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.
You can reach Peacock Support here: www.peacocktv.com/help
All the best,
KarizaI believe that this is exactly the problem. Peacock needs to address and improve the app reliability. I will be watching an episode and it will crash and then by the time I navigate back the show may have ended meaning I watched 50 min and don't get to know the ending?! Grrrrrrr
After doing this everytime you watch it, it's not worth the aggravation. I'll be canceling Peacock
