Forum Discussion

Twex38's avatar
Twex38
Reel Rookie
3 years ago
Solved

Parental Controls Bug: Factory Reset Code Allows Adding Channels

Problem: As I wrote in my title, there is a bug that allows the code that is generated from the factory reset settings option to override the parental controls. Steps to replicate: Each time you v...
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi Twex38 

    Thanks for the post and your concern regarding what you are seeing.

    Aside from the currently known issue with the incorrect PIN for parental control, everything seems to be working as intended. Please be aware that when attempting to perform a factory reset on a Roku device/TV through Settings, you will be prompted to type in the generate code on the screen. This is to make sure that you are understanding that you are going to be performing a factory reset on your device and that you don't accidentally factory reset your device by inputting your PIN which can at times be second nature and without thought.

    We hope this provides clarification of what you are experiencing.


    Thanks,
    Danny