Forum Discussion

ArcadePizza's avatar
ArcadePizza
Binge Watcher
3 years ago

[OS 12.0] Recent update broke Game Mode on Roku TV

It seems like a recent update has broken game mode, I have tried multiple HDMI cables and four different consoles including an Xbox One, PS3, PS4 and PS5, this issue is present with all of them. When...
RokuJohnB's avatar
RokuJohnB
Community Moderator
3 years ago

Hi LilAj24,

Thanks for posting in the Roku Community!

Please be aware that our appropriate Roku team is currently working on this issue in the game mode. In the meantime, can you please provide the following information so we can pass it along to the appropriate Roku team?

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
  • Could you send us a video of your running issue?
  • Steps to reproduce the issue you are seeing

Once we have the information, we will make sure that we will update this community thread. We appreciate your patience and understanding.

Best regards,

John

Grefox's avatar
Grefox
Reel Rookie
3 years ago

Any updates?

I'd like to add a few things to my previous comment. 

I've noticed that different video sources have different timings between "skips" or glitches. For example, when you hook up a GameCube with HD adaptor to the HDMI port, the skips happen more frequently than the video source I was testing. TO BE CLEAR - I have tested ALL video sources on another TV and NONE of them skip - this is ONLY happening on this TV. The skips seems to be around 4 seconds apart with this source, instead of 10. I've also noticed there there's a sort of rolling effect. It looks like a screen tear between the skip and the most up to date frames, if that makes sense. It is absolutely ugly and distracting and I cannot believe there still isn't a fix for this. 

Please resolve this.