Forum Discussion

ArcadePizza's avatar
ArcadePizza
Binge Watcher
3 years ago

[OS 12.0] Recent update broke Game Mode on Roku TV

It seems like a recent update has broken game mode, I have tried multiple HDMI cables and four different consoles including an Xbox One, PS3, PS4 and PS5, this issue is present with all of them. When...
RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi CtrlAltDelv,

Welcome to the Roku Community!

We understand that you are facing an issue with the Game Mode isn't working properly with your Roku TV. 

Please be advised that we are currently aware and our engineering team has been investigating this issue closely.

In the meantime, please help us with additional details below so we can send additional information for the investigation to our engineering team, and once more information is available I'll be sure to let the Community know:

  • Roku serial number and device ID (these can all be found in Settings > System > About)
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • steps to reproduce the issue you are seeing

We look forward to your responses and gathering your details.


Best regards,
Mary

CtrlAltDelv's avatar
CtrlAltDelv
Reel Rookie
3 years ago
  • Issue ID: 53-187-641
  • Timestamp: 2023-05-11T07:21:10Z
  • Device: YK00VW235053 (JAA93V235053)

This occurs whenever I'm using the HDMI port (playing Xbox) with Game Mode enabled (TV settings, Picture settings, Advanced settings, Game mode, On).

Every ten seconds or so, the image seems to judder, stutter, or lag, replaying and dropping several frames. The video isn't smooth.

I first noticed this issue around April 29. This setup has always worked fine before that.

Please let me know if this information is sufficient. Thanks!

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi CtrlAltDelv,

    Thanks for providing all the information we requested and we're sorry for the inconvenience.

    We'll send this over to the Roku team for investigation. We'll get back to you once an update is available I'll be sure to update this Community thread

    We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.


    Best regards,
    Mary

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi CtrlAltDelv ArcadePizza,

      Thanks for keeping in touch and providing the additional information.

      We will forward your valuable details to the Roku team. Don't hesitate to let us know if you have any questions or additional feedback.


      Best regards,
      Mary

      • TJ91's avatar
        TJ91
        Reel Rookie
        3 years ago

        I am experiencing the same issue on my TCL 32S327 while playing PS5. Game mode causes frequent stuttering/hitching making the feature essentially broken. 

        Model: 8116X - Roku TV

        Serial number: YK003M803939(JDU25803939)

        Software version: 12.0.0 • build 4182-48

        GC version: 9.3.42

        Timestamp: 2023-06-01T14:22:46Z

        Issue ID: 39-218-302

  • CtrlAltDelv's avatar
    CtrlAltDelv
    Reel Rookie
    3 years ago

    The issue is still present for me. Games are virtually unplayable.