Forum Discussion

ArcadePizza's avatar
ArcadePizza
Binge Watcher
3 years ago

[OS 12.0] Recent update broke Game Mode on Roku TV

It seems like a recent update has broken game mode, I have tried multiple HDMI cables and four different consoles including an Xbox One, PS3, PS4 and PS5, this issue is present with all of them. When...
  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi CtrlAltDelv,

    Welcome to the Roku Community!

    We understand that you are facing an issue with the Game Mode isn't working properly with your Roku TV. 

    Please be advised that we are currently aware and our engineering team has been investigating this issue closely.

    In the meantime, please help us with additional details below so we can send additional information for the investigation to our engineering team, and once more information is available I'll be sure to let the Community know:

    • Roku serial number and device ID (these can all be found in Settings > System > About)
    • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • steps to reproduce the issue you are seeing

    We look forward to your responses and gathering your details.


    Best regards,
    Mary

    • CtrlAltDelv's avatar
      CtrlAltDelv
      Reel Rookie
      3 years ago
      • Issue ID: 53-187-641
      • Timestamp: 2023-05-11T07:21:10Z
      • Device: YK00VW235053 (JAA93V235053)

      This occurs whenever I'm using the HDMI port (playing Xbox) with Game Mode enabled (TV settings, Picture settings, Advanced settings, Game mode, On).

      Every ten seconds or so, the image seems to judder, stutter, or lag, replaying and dropping several frames. The video isn't smooth.

      I first noticed this issue around April 29. This setup has always worked fine before that.

      Please let me know if this information is sufficient. Thanks!

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi CtrlAltDelv,

        Thanks for providing all the information we requested and we're sorry for the inconvenience.

        We'll send this over to the Roku team for investigation. We'll get back to you once an update is available I'll be sure to update this Community thread

        We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.


        Best regards,
        Mary

    • ArcadePizza's avatar
      ArcadePizza
      Binge Watcher
      3 years ago

      RokuMary-F 

       

      Serial Number - YK00C4465279

      Device ID - 096000C465279

      The only thing needed to reproduce the issue is to turn on game mode and watch or play something.

       

      It happens regardless of which game I’m playing, it was every single game that I tried, on every game console I tried as mentioned in my original post, but it’s not only that as someone else mentioned, I also recently discovered that it happens regardless of what you’re doing on the television, video streaming, watching an MP4 video using the roku media player, cable television, etc. it stutters just the same when game mode is enabled.