Forum Discussion

jeffrok's avatar
jeffrok
Roku Guru
3 years ago

[OS 11.5] 10/26 update and Alexa voice commands

Hello, since receiving the 11.5 revision 4235 update on my Hisense 55" tv this morning, I can no longer use most voice commands via Alexa. "Alexa, turn Roku tv on" and "turn Roku tv off" work fine, b...
RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
3 years ago

Hello jeffrok

Thanks for bringing this to our attention.

Please provide us with the following information for further investigation:

  1. Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
  2. Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
  3. Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  4. Steps to reproduce the issue you are seeing

Once we have the information needed, we'll be able to forward it to the appropriate Roku team to investigate further.


All the best,
Kariza

  • namesorter83's avatar
    namesorter83
    Reel Rookie
    3 years ago

    RokuKariza-D I am having this same issue with both of my Roku Ultras ever since updating to Build 4235. Alexa will no longer wake the Roku up from sleep mode when I say "Turn on the Roku". I have to manually turn it on with the remote, and then I am able to use alexa commands. Please Help.

    CC jeffrok  

  • jeffrok's avatar
    jeffrok
    Roku Guru
    3 years ago

    1. model 55U6, s/n X0140046W0NE, device ID S0AD4186W0NE,  software version 11.5.0 (4235-CH)

    2. Problem occurs with most Alexa initiated commands.

    3. ID NE-430-570

    4. It occurs anytime I try to use most Alexa Roku commands such as "set Roku channel to 6.1" or "Set Roku to Netflix".

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      jeffrok

      Thanks for the follow up and providing us with your device information.

      I have passed along your concerns and details to the appropriate Roku team to investigate further.


      Thanks,
      Danny