Forum Discussion

vulpeZerda's avatar
vulpeZerda
Reel Rookie
12 months ago

Onn Roku TV won't turned on after the recent update

So I bought the tv a couple months ago and mostly used it as a computer screen. Last night we turned the wifi network on finally to watch stuff on it and it went through an update. halfway through th...
vulpeZerda's avatar
vulpeZerda
Reel Rookie
11 months ago

So when I turned on the wifi to the roku tv it started an update. The update went through and it turned off the tv now the tv wont turn back on. I have unplugged it for a bit and tried plugging it back in still wont turn on. Tried a different outlet wouldnt turn on. Tried the reset switch in the back and it wouldnt turn on still 

 

as for the network we have 3 other tvs that use the wifi also and have had no issues. Its just this one. I bought it to use as a secondary monitor for my laptop so I hadnt connected it to the wifi till the update incident but I havent been able to turn it on since then

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
11 months ago

Hello, vulpeZerda!

We would be happy to investigate further, but we need further details. Can you please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Once we have this information, we can pass it along to the appropriate Roku team for further investigation.
We look forward to working with you to help resolve this issue.

Thanks,
Arjiemar