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Johnsonboys4's avatar
Johnsonboys4
Channel Surfer
3 years ago
Solved

Onn Roku 70' TV Black Screen, what to do?

We have done the unplug from the TV, unplug from the wall, checked all cables, soft reset & factory reset several times over the last 4 months. Today the TV just won't do anything but show a black sc...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, PlanetP whiter048 

    We appreciate you for letting us know about the issue you've encountered with the display on your Roku TV.

    We apologize for the inconvenience you've experienced. To address the issue you're facing, we recommend that you contact Onn's support directly and provide additional details about the problem. The display issue you're encountering is most likely caused by a hardware malfunction, and since Onn is the manufacturer of Roku TV, they will be able to provide you with the necessary support.

    You can reach them at Onn Support

    We hope this will be sorted out soon.

    Best wishes,
    Kash

  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Thanks for keeping us in the loop, Psteezy.

    We understand and share your sentiments. If the issue is not fixed with a hard reset on the TV, we suggest contacting the TV manufacturer to inquire further.

    You can refer to this link to directly contact support for your Roku TV.

    Let us know if you have other inquiries.

    All the best,
    Janadee

  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi Reimburse,

    We understand and acknowledge your concern regarding your ONN Roku TV.

    Could you confirm if you have already performed a hard reset on your TV by locating the reset button at the back and pressing and holding it until the TV restarts? If you did and the issue is persistent, this may be a sign of a hardware issue.

    With this, we would recommend reaching out to your TV manufacturer. You can refer to this link to directly contact support for your Roku TV.

    We hope this gets sorted out soon. Let us know if you have further inquiries.

    Best regards,
    Janadee