Forum Discussion
RokuJechealR
10 months agoRetired Moderator
Hi Thevandy80,
We appreciate your first post to the Roku Community!
We are interested in learning more about the problem you are experiencing, but we will need more details.
Refer to these questions to better identify the issue you're experiencing:
- When did you notice the issue started?
- Are there any recent changes on your Roku device, perhaps in the setup or settings, that might cause the problem?
- What is your device's OS version? (can be found in Settings > System > About.)
- Are you receiving any error messages or codes?
- Does the issue only occur on a specific channel while streaming or on all the channels installed on your Roku device?
- What troubleshooting steps have you taken so far to resolve the issue?
We will be better equipped to provide further assistance by providing additional details.
All the best,
Chel
RJ_213
10 months agoNewbie
Hi, I started experiencing the same issues with a TCL 55" Roku TV today.
- When did you notice the issue started? Today
- Are there any recent changes on your Roku device, perhaps in the setup or settings, that might cause the problem? I tried turning it on normally, and it started cycling until it ended in Recovery Mode.
- What is your device's OS version? (can be found in Settings > System > About.) 30F.04E12221A
- Are you receiving any error messages or codes? None
- Does the issue only occur on a specific channel while streaming or on all the channels installed on your Roku device? Haven't reached the main menu. It's either power cycling or stuck in recovery mode.
- What troubleshooting steps have you taken so far to resolve the issue? I tried updating over all the recovery mode suggested ways, hard resetting, disconnecting the device, and reconnecting it to power.