O n n Roku TV constantly rebooting
My ONN Roku TV will not stop rebooting from the ONN Roku TV screen I can't get to any other screen to do any of these things that you want us to do so now what do I do. I've rebooted my systems and i...
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Hi, Belkatem.
Greetings from the Roku Community!
Thanks for reaching out here. In this case, it could be a hardware issue. We highly recommend coordinating this with your TV manufacturer for further assistance as we only support your TV's software operating system.
You may reach them here: ONN Support
We hope this will be sorted out soon.
Best regards,
Carly
This exact thing just started on mine as well. This is too many at the same time to be a “hardware” issue.
Same exact thing happens to mine today!😡
Hi Thevandy80,
We appreciate your first post to the Roku Community!
We are interested in learning more about the problem you are experiencing, but we will need more details.
Refer to these questions to better identify the issue you're experiencing:
- When did you notice the issue started?
- Are there any recent changes on your Roku device, perhaps in the setup or settings, that might cause the problem?
- What is your device's OS version? (can be found in Settings > System > About.)
- Are you receiving any error messages or codes?
- Does the issue only occur on a specific channel while streaming or on all the channels installed on your Roku device?
- What troubleshooting steps have you taken so far to resolve the issue?
We will be better equipped to provide further assistance by providing additional details.
All the best,
ChelHi, I started experiencing the same issues with a TCL 55" Roku TV today.
- When did you notice the issue started? Today
- Are there any recent changes on your Roku device, perhaps in the setup or settings, that might cause the problem? I tried turning it on normally, and it started cycling until it ended in Recovery Mode.
- What is your device's OS version? (can be found in Settings > System > About.) 30F.04E12221A
- Are you receiving any error messages or codes? None
- Does the issue only occur on a specific channel while streaming or on all the channels installed on your Roku device? Haven't reached the main menu. It's either power cycling or stuck in recovery mode.
- What troubleshooting steps have you taken so far to resolve the issue? I tried updating over all the recovery mode suggested ways, hard resetting, disconnecting the device, and reconnecting it to power.
Hi RyderWR,
Thanks for the first post to the Roku Community!
We understand you are also having trouble with your Roku. We'd like to take action on this, but we need more details to determine if there are any options we can investigate further.
- What model is your Roku TV? (Hisense, TCL, ONN, Select Series, Pro, Series, Plus Series, etc.)
- When did you notice the issue start?
- What is your device's OS version?
- Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
- What troubleshooting steps have you taken so far to resolve the issue?
Please keep us posted, and we'll continue assisting you from there.
All the best,
ChelSame thing here.
Onn 70” Roku TV.
When I hold the reset button for 30 seconds, it takes me to a purple update screen. It shows:Version: CT9.40R01372A
Serial Number: X01200JPJVMO
Device ID: SODM618PJVM0
Roku TV: G814X
onn. Model: 100068378It connects to WiFi ok in the recovery mode, and acts like it is updating, but then continues in its reboot loop afterwards. It’s been several weeks since this TV was used, so not sure exact start date.
Same issue. Started this week.
65" Onn
Version: ATF.04E12221A
Serial: N/A - unique to me
Device ID: N/A - unique to me
Hardware ID: 7833X
Onn. Mondel: 100012587
1) Troubleshooting steps: Updated & Rebooted from Recovery Mode. Loop continued until it finally landed back at the recovery screen after multiple cycles.
2) Factory set via Menu. Same Result.
3) Factory reset via button until double red flash. Same Result.
4) Factory reset via button until 2nd reboot. Same Result.
5) Unplugged TV, held power button for 30 seconds to ensure all residual power was depleted. Factory Reset button until double red flash while plugging back in. Same Result.
6) Downloaded latest firmware from Roku website to flash via USB. TV said that it's older than the version on the TV and that it's not possible to downgrade.
There are tons of TCL threads about this issue so the only way that it's a hardware problem is if TCL and Onn are using the same hardware internally. Also, it would mean that all of this shared hardware started failing at the same time.
See this Reddit thread: https://www.reddit.com/r/tcltvs/comments/1av2a6b/roku_bootrecovery_loop_issue_fix/
- What model is your Roku TV? (Hisense, TCL, ONN, Select Series, Pro, Series, Plus Series, etc.)
Onn Roku TV
- When did you notice the issue start?
Today Nov. 21st, 2024 9:30pm
I clicked on youtube, tried to click on setting through the remote, when i clicked it popped up the Onn Roku startup screen
- What is your device's OS version?
Version
CTA.50R02535A
Serial number
X01200CLND4D
Device ID
SODM633LND4D
Roku TV
G814X
onn. model
100012588
- Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
No
- What troubleshooting steps have you taken so far to resolve the issue?
Pressed the reset button
Unplugged TV for more than 30 minutes
etc.
Thank you for the information,
We will escalate this matter to the appropriate Roku team for a thorough investigation. They will review the details of your case and work towards a resolution as quickly as possible.
In the meantime, we sincerely appreciate your patience and understanding while we address this issue. Please feel free to reach out if you have any further questions or need additional assistance.
Thanks,
Arjiemar
Onn
