Forum Discussion
A warm welcome here in the Roku Community, ColoradoGM.
It is highly appreciated that you have provided us with precise information about your concern regarding the power stability of your Roku Streaming Stick. We'd be more than happy to find you the best resolution for this and help you get back on streaming.
Before we proceed, may we know how are you powering your device while it's plugged into the HDMI port of your TV? Is it also directly plugged into a power outlet? In this instance, it may be possible that it needs more power to function and it is highly suggested to plug it directly into a power source.
We'll be anticipating your response as we are more than eager to provide you with an accurate resolution.
Best regards,
Carly
Yes, its power adapter (the one it came with) is plugged into a wall outlet. When it stopped working I did also try plugging its USB power cord into the TV's USB port, but that didn't work either. I've verified the wall outlet is live by plugging other appliances into it.
- RokuERey2 years agoRetired Moderator
We're sorry for not getting back to you sooner, and thanks for the update!
After looking over your account, we've determined that this device no longer within warranty, and it's probably on its way out.
For more help, I've sent you a private message.
Thanks,
Rey