Forum Discussion

Olympicref's avatar
Olympicref
Newbie
8 months ago
Solved

No customer support or help for RMA

Trying to contact customer support is an endless loop meant to take you nowhere. I need to contact support for an RMA, but there is no email or return form that displays. What kind of a ripoff company is this?

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    8 months ago

    Welcome, Olympicref.

    Glad to see you here in the Roku Community!

    We understand that you need assistance with your RMA, and we're here to help you with that. 

    This is just a quick heads-up to keep an eye on your inbox! We're here to help and will send you a private message to speed up the resolution process. 

    We are looking forward to hearing from you. 

    Best,
    The Roku Community Team

9 Replies

  • chillier's avatar
    chillier
    Reel Rookie
    4 days ago

    I just purchased a Roku streaming device and the remote doesn't work. Went online and it says it might need repairing. There is no repair button on remote.Went to community help and tried everything suggested. Not working. Tried to contact Roku and every site listed is worthless. Won't take me to any . Unsafe I guess. The only sites it will allow me to go to are the ones to purchase more products. That doesn't make any sense. No phone numbers ...no email address for Roku. Sounds like you're hiding. So how do I contact someone? Don't send me to the community help. I spent the last 2 hours trying to get help. Now I want my money back.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      4 days ago

      Hey, chillier​!

      I understand you need a replacement for the Roku remote that isn't working. If you have a chance, please check your inbox as we'll be sending you a private message. 

      Roku Community Team

      • chillier's avatar
        chillier
        Reel Rookie
        3 days ago

        I do not want a replacement. I want to return it for a refund.

    • AvsGunnar's avatar
      AvsGunnar
      Community Streaming Expert
      4 days ago

      chillier​ 

      Unfortunately, this is the only post showing for you so am not sure which other Community you tried.

      What is your Roku device model number. (can find on your box or your device if your remote is not working).  Depending on the model of the device (and the model number on the remote), pairing is accomplished either using a 'pairing button' located under the battery cover, on the back of the remote itself, or using a combination of pressing the Home and Back buttons.  (if your remote and device is an IR-only model, then no pairing is required).

      You can start here identifying your remote and how to pair it https://support.roku.com/article/360011621473 or provide the above requested info and can see if we can get you going.  Screenshots can also help as well for identification. (use the little camera icon in the message reply box to upload photos if you want).

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    8 months ago

    Welcome, Olympicref.

    Glad to see you here in the Roku Community!

    We understand that you need assistance with your RMA, and we're here to help you with that. 

    This is just a quick heads-up to keep an eye on your inbox! We're here to help and will send you a private message to speed up the resolution process. 

    We are looking forward to hearing from you. 

    Best,
    The Roku Community Team

  • JWS9518's avatar
    JWS9518
    Roku Guru
    8 months ago

    To be able to check your Roku RMA number, go to the Roku support website, navigate to the "Contact Us" section, and select the "Return/Replace" option; you can also chat/phone contact them through those support pages to check on the status.