Forum Discussion

j12345HPGWSDOHF's avatar
j12345HPGWSDOHF
Reel Rookie
2 years ago

No Backlight TCL, Need Key Sequence for Movie Mode

Hello, I have a TCL 55S405 and the screen acts like it doesn't have a backlight. When I turn on, it flickers briefly but no longer shows backlight even in darkness for me to navigate. Here's the vid...
j12345HPGWSDOHF's avatar
j12345HPGWSDOHF
Reel Rookie
2 years ago

I have tried that, that is why I'm here asking for key sequence to change mode to Movie Mode. If you can provide that, that would be appreciated. 

RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi j12345HPGWSDOHF,

Thanks for keeping us posted!

We appreciate that you have tried the troubleshooting steps above. This might be a hardware-related problem. Have you reached out to TCL support to get further information yet? I'd advise beginning there to see their choices or recommendations. Direct support for their Roku OS products is offered by each Roku TV maker.

Please let us know if there's anything else we can do to help you.
Best regards,
John