Forum Discussion

JosephD's avatar
JosephD
Channel Surfer
2 years ago

No active internet Roku becomes a brick

Roku Ultra 4670X Software 12.5.0 build 4175-46 Internet service went down, went to access my local media server with Emby, Roku shows 9 blank channel spots and complains of no internet. Multiple re...
JosephD's avatar
JosephD
Channel Surfer
2 years ago

This is still happening in the latest OS build 4175-46

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Thanks for the follow-up, JosephD.

    Would you mind trying to connect this device to an alternative network, such as a mobile hotspot, just to check if there will be a difference? Was the issue also persistent with your other device?

    Please keep us updated.

    Regards,
    Janadee

    • JosephD's avatar
      JosephD
      Channel Surfer
      2 years ago

      That is the entire issue, when the Roku can not detect INTERNET it becomes a brick now.  As for testing my other device it is a Roku 3 and EOL and I don't use it. PC's or my phone can still access my media server.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        @JosephD,

        Kindly try performing a manual update on your device. By navigating to Settings>>System>>System update. If there's an available one, please take it and then try to access your device offline and let us know if there are any differences.

        Please keep us posted.

        We'll be looking forward to your response.

        Thanks,

        Rey