New Roku remote right arrow not responding
Hello , I have replaced my Roku streaming stick remote recently . After a month , the right arrow button has become very sticky. I have to press hard several time to get it working . Just spent £20 o...
Forum Discussion
Hi MichaelC3,
Thanks for your first post in the Roku Community!
We're sorry for the inconvenience that it has caused. This is not what we aim for. We want to look closer to see if there's anything else we can suggest to help.
We also recommend looking at our Support page to troubleshoot remote issues: How to fix your Roku voice or simple remote that is not working.
Please let us know if the steps provided on the Support page still aren't helping.
All the best,
Chel
i have same problem with orginal remote and with new remote. NONE of your suggested troubleshooting techniques solved the problem. It appears this is a manufacturing issue. the contacts on the touchpads are defective. How are you going to solve this problem?
Hi, bubbie
Thanks for posting, and welcome to the Roku Community.
We're sorry to hear about this, and we'll gladly help to sort out the concern you had with the Roku remote. We've sent you a PM here in the Roku Community.
We're hoping to hear back from you.
All the best,
KashI am having the same problem with the right arrow button not working on my #RokuExpress4K+. It is only 3 weeks old and the right arrow stopped working in the 2nd week. We have tried all the steps to resolve, like battery replacement, reset, re-pair. There are so many of us with the same issue. Must be a manufacturing defect. Please just send us all a new remote that works
Thank you.
Hi, agern
Welcome to the Roku Community, and we appreciate you for posting.
We've sent you a PM for us to further assist you. Kindly check your inbox since we've reached you from there.
Thanks,
Kash
I would love for you to send me and everyone else on here a PM about what Roku plans to do about your defective product. If multiple people have the exact same problem with only one button on an original or replacement remote, then it is obviously NOT a battery or pairing issue. It is a defective remote. Roku should do the right thing and offer all of us free, working replacement devices. I cannot in good conscience recommend Roku to anyone if the product has a known flaw and Roku isn't doing anything to fix it.
Welcome to the Roku Community, Nm4!
We appreciate you sharing your sentiments about the issue that is currently occurring on the Roku remote. Rest assured that we are coordinating this with our Support team for additional reinforcement and assistance.
We can assure you that we are investigating this matter thoroughly to determine its cause and find you the best resolution possible. In this case, I will reach out to you via PM for further assistance.
Best regards,
Carly
I have the same issue. I have to hold the remote in my left hand and use my right thumb to press either the left or right arrow button so hard I feel like my thumb will crack the remote just to get the cursor to move in either direction. I wonder if there are any universal remotes that might work.
Hi, bubbie FriendlyGuy
Thanks for keeping us updated.
We've sent you a PM here in the Roku Community and kindly check your inbox for you to see it.
We'll further discuss the issue you have with your Roku remote.
All the best,
KashI have the same issue. I also have to hold the remote and press the my thumb to press the right arrow button so hard. Now my thumb is beginning to hurt badly
Hi Shols,
Greetings from the Roku Community!
We're glad to assist you with your problem with your Roku remote. Please check this support article and make sure to follow the troubleshooting steps on how to fix your Roku voice or simple remote that is not working and buttons that stop working. This will help us determine if you are having a remote issue, a hardware issue, or a software issue.
Let us know how it goes, and we'll be glad to further assist you.
Kind regards,
Eunice
I have tried everything. There's nothing we can do when it's just the right arrow not responding. All other buttons are working. Unfortunately, this is the second remote of Roku I am having that is having issues. The first one that came with the tv, the buttons were not even responding at all. I use my phone to control the TV but it's not convenient. I am not eager to buy a new remote as this seems like a general issue with Roku remotes.
We're grateful to have you here in the Roku Community, Shols!
Firstly, we sincerely apologize for any inconvenience this may have caused you. No worries! We'd be more than happy to further assist you with your remote concerns.
Kindly keep an eye out on your inbox as we will be sending you a Private Message to gather more personal information so we can proceed to the next step.
We'll be anticipating your response!
Best regards,
Carly
My remote is experiencing touch issues with the left and up arrow controls. Did you ever get your issue resolved? Is there a universal remote that doesn’t use Roku’s hardware? I downloaded the iPhone Roku app and use that occasionally. It is a pain!
I posted yesterday so I am waiting for a response. Although I assume it is a manufacturing issue/design flaw.
Hi Community Users,
Greetings from the Roku Community!
We'll be glad to assist you with your Roku remote replacement. Kindly send us a private message together with your shipping address, phone number, and type of Roku remote (simple, voice, or voice pro) so we'll be able to proceed with the necessary steps to address this. To message us, select the name of a user. Once redirected to the profile, select the option "Send this user a private message."
We'll be waiting for your message.
Kind regards,
Eunice
