Forum Discussion

Scholzja's avatar
Scholzja
Newbie
2 years ago
Solved

Netflix continues to Crash

Netflix continues to crash on my Roku TV. TV is updated and are Netflix is updated. Restarting the TV works for a bit, but usually the next day we’re having to redo it. There has to be a solution to this. It’s only with the Roku TV. Netflix doesn’t do this on any other TVs. Has anyone found a last?

  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi Scholzja,

    A warm welcome here in the Roku Community!


    We understand you're having a problem with the Netflix channel since it crashed. We're happy to assist you further. Please try these troubleshooting steps below:

    • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    • Restart your Roku device: Press home on your Roku remote, select settings, select system, power, and system restart.
    • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

    Let us know how it works, and we will continue to assist you further.

    All the best,

    John

1 Reply

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Scholzja,

    A warm welcome here in the Roku Community!


    We understand you're having a problem with the Netflix channel since it crashed. We're happy to assist you further. Please try these troubleshooting steps below:

    • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    • Restart your Roku device: Press home on your Roku remote, select settings, select system, power, and system restart.
    • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

    Let us know how it works, and we will continue to assist you further.

    All the best,

    John