Hi Nimfa,
Thank you for reaching out and offering your help. I appreciate it.
The issue I am having is with Vietnamese subtitles on my Roku TV. Some characters are missing or displayed as squares, and I think this might be related to a font issue. I tried using Plex and Emby to stream my movies on my NAS. Using Plex and Emby on the PC can display the soft subs well, but Plex and Emby on my Roku TV are not, so I assume the problem is the font on the TV itself.
For Example, instead of this:
Tất cả sản phẩm phục vụ cộng đồng của WTRANZ
The TV display:
Tpt cp spn phpm phpc vp cpng đpng cpa WTRANZ
I would be happy to provide any additional information that you need. Let me know what else you would like to know.
Thank you again for your help.
Best regards,
Hi nguyentuongvinh,
Thanks for following up.
We'd like to take a closer look to see if there's anything else we can suggest to help. Just to verify, have you tried any other movies or content with subtitles if you see the same issue? What are the steps to reproduce the issue you are seeing?
Please keep us posted with additional details.
Best regards,
Mary
Hi, Yes, I tried many movies. I also tried separate subfiles and soft subfiles. Both have the same issue. I can send you a srt file for you to test on your device. Use it on any movie you have. Can I have your email, or somewhere that I can send a file.
Thanks for the posts.
I have passed along your concerns to the appropriate Roku team to investigate further.
In the meantime, can you please provide us with an example or title that you are experiencing this issue so we can better understand the issue you are experiencing?
Thanks,
Danny
