Forum Discussion

cavebt's avatar
cavebt
Newbie
12 months ago

Nedd Help with roku TV randomly opening apps

So this is honestly starting to get annoying This is my 2nd roku TV I've used for actually watching TV on However, this one is a huge pain in the **bleep** I'll pause whatever I'm watching for a few minutes, the TV will do the backdrop, and then randomly will open up a random app i don't even have installed Like I won't even be touching the controller, or on the app on my phone Nothing

3 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    12 months ago

    If you've paused a video and the screensaver activates, whatever you do, do not press Play/Pause while the screensaver is active.  Many of the Roku screensavers advertise apps and if you press Play/Pause while the screensaver is active you'll launch the advertised app.  Press any other button to dismiss the screensaver and then press Play/Pause to resume your video.

  • holodbo2's avatar
    holodbo2
    Newbie
    12 months ago

    So this is honestly starting to get annoying This is my 2nd roku TV I've used for actually watching TV on However, this one is a huge pain in the **bleep** I'll pause whatever I'm watching for a few minutes, the TV will do the backdrop, and then randomly will open up a random app i don't even have installed Like I won't even be touching the controller, or on the app on my phone Nothing

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      12 months ago

      Hi cavebt, holodbo2,

      Welcome to the Roku Community!

      Thank you for informing us about the issue you're experiencing while streaming with your Roku device. We understand that your device pauses for a few minutes then go to the backdrop and opens a random app. We apologize for any inconvenience this may have caused.

      We want to gather more information about your issue so we can assist you better:

      • When did you first notice this issue?
      • Are there any changes to the setup or settings of your Roku device or your network provider that might have contributed to the problem?
      • Are you receiving any error messages or codes when accessing the channel?
      • What troubleshooting steps have you already taken to resolve the issue?

      With more detailed information, we can provide you with more effective assistance.

      All the best,
      Chel