Forum Discussion

Autumnblisss's avatar
Autumnblisss
Newbie
10 months ago
Solved

My TCL Roku TV screen is glitching every few seconds

Every time I turn my TV on, the screen starts glitching and after a few minutes it completely glitched out and turns into stripes of solid colors fading in and out and moving on the screen with whatever show I'm watching. I tried everything and nothing worked. I factory reset it and I can't even log in without the screen going to a solid color so I can't see anything displayed on it. Id like to fix it instead of buying a new one. 

Model number if needed: 43S423

  • RokuCarly's avatar
    RokuCarly
    10 months ago

    Welcome to the Roku Community, Autumnblisss Xetaz!

    We appreciate you reaching out for support. No worries! We'd be happy to help you contact the right support for this.

    Please be aware that TCL manufactures its own player hardware, which is responsible for issues like this. We highly recommend reaching out to their Support team for further assistance as we only support the running software operating of your TV.

    You may reach them here: TCL Support

    Best regards,
    Carly

  • Xetaz's avatar
    Xetaz
    Newbie
    10 months ago

    My 2020 TCL  75R635 is having the same issue; the screen flickers (the screen back light goes bright and dim randomly) the longer the use, the more frequent and severe it becomes. I've not done any update recently, and i didn't check another channel; the kids were watching YouTube when it began. I have turned it off and unplugged from the power source for more than 30 minutes, and I get the same thing. 

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    10 months ago

    Welcome to the Roku Community, Autumnblisss Xetaz!

    We appreciate you reaching out for support. No worries! We'd be happy to help you contact the right support for this.

    Please be aware that TCL manufactures its own player hardware, which is responsible for issues like this. We highly recommend reaching out to their Support team for further assistance as we only support the running software operating of your TV.

    You may reach them here: TCL Support

    Best regards,
    Carly