Forum Discussion

Newbie

5 years ago

my Roku TV freezing and rebooting

Hi. I have a new Element Roku TV. I added a digital antenna and every time the signal is low, Roku reboots. It locks up if I try to change the channel but ultimately will reboot again. Why is this ha...

Channel Surfer

4 years ago

Still the same, haven't found a solution

Retired Moderator

4 years ago

Thanks for the post.

Could you tell us specifically about the issue you're experiencing? With more information, we can assist you further.

All the best,
Kariza

victor_pv
Channel Surfer
4 years ago
The tv will freeze, then rebrote, every time I turn it on and go to the antena input, unless I wait a few minutes after turning it on and before selecting the antenna input. It also freezes and reboots some times even after waiting a couple of minutes when changing channels or trying to open the channel guide.
- RokuKariza-D
  Retired Moderator
  4 years ago
  victor_pv
  
  Thanks for the reply.
  
  Please provide us with the following information for further investigation:
  
  Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
  
  Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
  
  Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
  
  Steps to reproduce the issue you are seeing
  
  We look forward to your response.
  
  All the best,
  Kariza