Forum Discussion

Trob2372's avatar
Trob2372
Newbie
2 years ago
Solved

My Roku Remote Keeps Scrolling

My remote is able to move fine through apps, but whats I am in the app it keeps scrolling through movies. Also through the letters as I search. How do I fix this? 

remotes
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi merchantmt,

    A warm welcome to the Roku Community!

    Thanks for bringing this to our attention, and we acknowledge your concern. We would be more than glad to assist. To resolve the issue, we recommend performing a restart of your Roku device. Navigate to Settings > System > System Restart. After this step, kindly check to see if the issue has been resolved.

    Keep us posted on how it works.

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Jimbob70,

    Thanks for posting, and welcome to the Roku Community!

    We appreciate you sharing this information with us, as well as your feedback regarding this concern. We recommend following the steps below to resolve this issue.

    1. Remove the Disney+ channel by highlighting it from the channel tile and pressing the star (*) button. Then select the remove option.
    2. Do a system restart by navigating to Settings > System > System Restart.
    3. Add the channel back by searching for it from the "Streaming Store."

    Kindly check to see if the issue has been resolved after performing the recommended steps above.

    Let us know how it works.

    All the best,
    Kash

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thanks for informing us, itsizzi.

    We sincerely apologize for any inconvenience this may have caused you. 

    Since this issue only happens inside The Roku Channel app, we highly suggest performing the troubleshooting steps where you should remove the app, perform a system reboot, and then reinstall it to see if it will make any difference. 

    To remove the channel, navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose "Remove channel." After doing so, try restarting your device from Settings > System > Power > System Restart. After your Roku device restarts, visit the Roku channel store and add the channel again. Also, try to update the app by pressing the star* button on your remote and choosing "Update app."

    Furthermore, we also have the Roku mobile app as an alternative to your physical remote. It works well with all of Roku's streaming devices and has a private listening feature. 

    Let us know how it goes. Hope this helps!

    Kind regards,
    Carly

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thanks for letting us know, Bluya76.

    Please be aware that the Roku streaming platform constantly upgrades its system and features for your convenience and satisfaction. 

    Kindly try to manually check for the latest software updates on your Roku TVs by navigating to your Home screen. Scroll up or down to select Settings > System > System Update > Check Now. 

    Let us know if there's anything else we can be of assistance with, and we'd be more than happy to continue doing so or create a new thread for different concerns.

    Kind regards,
    Carly

  • RokuCarly's avatar
    RokuCarly
    12 months ago

    We're grateful to have you here in the Roku Community, Yopauly!

    Thank you for letting us know about the issues you've experienced with your Roku remote. We appreciate the troubleshooting steps you've tried. We'd be happy to look closely into your concern and find you the best resolution possible. 

    Firstly, could you please let us know what specific remote is this? Here's how to help you Identify your Roku remote. Also, is this the remote that came with your Roku device? When did this issue start happening? In the meantime, kindly try the following:

    Manually check for software updates: Home > Settings > Software update > Chech Now

    Reset your remote: If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.

    1. Remove the battery cover on the back of your remote
    2. Remove both batteries from the battery compartment
    3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
    4. Repeat the previous step to install the second battery
    5. Put the battery cover back on your remote

    If your voice remote has a rechargeable battery, follow the steps below below to reboot your remote

    • If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
    • If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home for 20 seconds. 

    Best regards,
    Carly

130 Replies

  • willowstop's avatar
    willowstop
    Newbie
    2 years ago

    Same here, my ROKU remote is acting like it has a mind of its own. When I press the up & down arrows or the left & right arrows, it keeps scrolling, sometimes a couple of spaces, sometimes several to quite a few spaces, instead of stopping when I lift my finger up from the arrow.

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      2 years ago

      willowstop& Trob2372 -

      Try restarting your Roku. (Note that if yours is a Roku TV with "Fast start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

      Depending on your Roku model and Roku version number you'll find the "System restart" option under "Settings > System > Power" or if not there, under "Settings > System".

      If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

      • Bluya76's avatar
        Bluya76
        Binge Watcher
        2 years ago

        That doesn't work for me. I've done a hard restart on all three of my affected devices. 

        This is my post from a similar thread with many having this issue.

        "Same issue here, but on 3 different roku platforms' remotes. A Roku Ultra, Roku TV, and a Roku Soundbar. Ultra is really bad. So bad trying to type logins to streaming apps is impossible. The other 2 it's skipping every couple of pressed while going through the apps or shows to watch. Doesn't matter which app. Definitely a software issue and needs fixing asap!"

      • Dynawd94's avatar
        Dynawd94
        Binge Watcher
        2 years ago

        All 3 of my Roku remotes were having the same issue of scrolling by themselves.  I did a restart on all 3 and it works for me.

    • obx-robin's avatar
      obx-robin
      Newbie
      2 years ago

      Yes! Just started last week and it's happening on ALL THREE of my Roku devices. 

  • inezaustin's avatar
    inezaustin
    Newbie
    2 years ago

    It's not you, Roku made a change and everyone's remote is malfunctioning.  I thought it was just mine, but one by one all of mine are now scrolling, etc. Same for a friend in Boise, one in Colorado Springs and one in Atlanta.  Roku needs to admit their programming mistake and get this fixed.

    • Joyiseverywhere's avatar
      Joyiseverywhere
      Channel Surfer
      2 years ago

      It’s so stressful. After seen these posts, I don’t want to buy a new remote as this is a system not the remote problem 

    • CanucksJays's avatar
      CanucksJays
      Newbie
      2 years ago

      ***ALERT ALERT ALERT***

      EDIT AGAIN: Hahaha yeah, the below "fix" didn't even last 12 hrs. Did the device update, and screw it up, again?!

      I edited my comment, because I fixed the issue. You need to reset your network, on your TV. I also had to initialize the device, so I had to do the set up again. Try those in conjunction, if network reset alone doesn't do it. This problem occured, when I tried streaming a video from my phone, to my TV.

      • Mutt's avatar
        Mutt
        Newbie
        2 years ago

        I also was having the scrolling problem, but only on the Roku Ultra and only with the remote that came with it. Using an old 4k stick remote with the Ultra works perfectly. I ordered a new Ultra remote and then took the old Ultra remote apart to have a look. There was no food or gunk around the cursor buttons, but it looked to me as if the rubber didn't have enough clearance cut out in the plastic front of the remote. The rubber of the buttons also goes  underneath the plastic front, probably to keep liquids out. Resetting was never a permanent fix for me, but 5 months using the 4k stick remote has worked flawlessly. 

  • oliviaayala's avatar
    oliviaayala
    Newbie
    2 years ago

    All 3 of my Roku remotes are doing the same thing. We tried changing batteries, then pairing our other remotes and still doing it. Then I went through each app to see if it’s doing it in all of them, strangely enough it’s only doing that weird scrolling when using Hulu or Disney + app. I’ll try doing a hard reset like some have suggested. 

    • lindalou6042's avatar
      lindalou6042
      Channel Surfer
      12 months ago

      I have tried all these things.  They sometimes work for a few hours or even days, then it goes right back to scrolling and fast forwarding.  Sometimes the remote will not even turn the TV off. I have to unplug it.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        12 months ago

        We appreciate you contacting us here in the Roku Community, lindalou6042!

        Thank you for bringing this to our attention. I'd be happy to help you find the best resolution so you can utilize your Roku remote at your convenience. 

        Before proceeding, I would like to gather further details about this so I can better assess your concern and provide an accurate resolution. With this being said, kindly let me know the following:

        • Serial number of the Roku device this remote is connected to:
        • Was this the remote with this Roku device, or was this purchased separately?
        • Specific troubleshooting steps you've done so far:

        In the meantime, have you tried to reset this remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds? After doing so, pair it again to see if the issue persists. I also suggest rebooting your Roku device under Settings > System > Power (skip if unavailable) > System restart.

        Your response is highly anticipated.

        Best regards,
        Carly

  • Stu42's avatar
    Stu42
    Newbie
    2 years ago

    I am having the same issue with the remote auto-scrolling several spaces over/up/down. I changed the batteries, which had no effect. Then I tried using my universal remote, and it still happened. This makes me think it's an issue with the Roku device itself, not the remote. 

     

    • deacon1's avatar
      deacon1
      Reel Rookie
      2 years ago

      I powered Roku and TV off - then unhooked the power to the Roku and Roku cable to the TV. Waited 10 minutes - re-hooked it all up - the "spinning (scrolling) in the channel selection stabilized". YEH!!

    • Blondo2's avatar
      Blondo2
      Reel Rookie
      2 years ago

      I posted earlier, after reading many replies, I did do the reset in settings after first checking if any updates. This worked to stop the auto scrolling issue (for me it was within my Xfinity streaming app).

  • Blondo2's avatar
    Blondo2
    Reel Rookie
    2 years ago
    • I am having this same issue and just beginning to research. Thought it was the remote. Replaced batteries and same issue persisted. Tonight noticed same thing on a different tv/Roku device. Seems too coincidental to be: remotes, usb cable or Roku device. Let me know if you find a resolution. 

    • **Update** I posted before seeing the previous reply’s. Will try those suggestions. Thank you!
  • CrzyFanGrl's avatar
    CrzyFanGrl
    Newbie
    2 years ago

    Same thing has been going on with my roku tv remote since Yesterday. Found this post and did the restart fix, and that did the trick. Thanks. 

  • deacon1's avatar
    deacon1
    Reel Rookie
    2 years ago

    I have the same issue as everyone else on this page - but do not see any solutions?????

    Why, Mark

    • Dynawd94's avatar
      Dynawd94
      Binge Watcher
      2 years ago

      This worked for me on my 3 TV's and several other people.  Scrolled through menu and do a restart. You can also check the thread. 

  • michaelaskew654's avatar
    michaelaskew654
    Reel Rookie
    2 years ago

    If your Roku remote keeps scrolling uncontrollably within apps and while searching, here are some troubleshooting steps you can try to fix the issue:

    Check the remote's batteries: Ensure that the batteries in your Roku remote have enough power. If they are low, replace them with fresh batteries and see if the scrolling issue persists.

    Clean the remote: Sometimes, dirt or debris on the buttons or sensors can cause erratic behavior. Clean the remote by gently wiping the buttons and the infrared (IR) sensor with a soft, dry cloth.

    Regards:

    apkfik

     

  • GregJ1's avatar
    GregJ1
    Reel Rookie
    2 years ago

    I restarted my Roku box thru the settings selection and that solved the issue.

  • Melissa9's avatar
    Melissa9
    Newbie
    2 years ago

    When I go to search for a movie it will keep moving and not stop on one letter it will keep moving 

    • Melissa9's avatar
      Melissa9
      Newbie
      2 years ago

      When I try to search for a movie and switch to letters, it keeps moving and doesn’t stop in 1 letter

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi Melissa9,

        Thanks for your first post in the Roku Community!

        Could you tell us more about the issue you're running into? We'd like to know more about how we can help. In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?
        With more detailed information, we will be able to assist you further.

        All the best,

        Chel

    • Dynawd94's avatar
      Dynawd94
      Binge Watcher
      2 years ago

      Trying doing a restart which can be found in settings.