Forum Discussion

Nicola0725's avatar
Nicola0725
Newbie
4 years ago

My remote won’t pair for Roku Express 4K+

I just opened a Roku Express 4K+ and the remote won’t pair. I tried pushing the button for five seconds. I unplugged everything and tried again. I have never had trouble with this before and I have 2...
remotes
RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
4 years ago

Hi Chrissy4

Thanks for the post.

Reply here with the information I asked for in my post above so we can assist you further.


All the best,
Kariza

Chrissy4's avatar
Chrissy4
Reel Rookie
4 years ago

S07P216D096U

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    Chrissy4

    Thanks for the follow up.

    I have passed along your information to our Support team. They will follow up and assist you further.


    Thanks,
    Danny

    • helpneeded's avatar
      helpneeded
      Reel Rookie
      4 years ago

      RokuDanny-RRokuKariza-D I'm having the same issue with a new Roku Express 4K+ I just got in the mail today (SN: S07P2166KADX). I have already tried unplugging the Roku device, removing the batteries, and pressing down the reset button on the remote for 30+ seconds. The Roku device is blinking blue, and the remote is blinking green, but the TV is stuck on the "Pair your remote" page.

      • helpneeded's avatar
        helpneeded
        Reel Rookie
        4 years ago

        RokuDanny-R RokuKariza-D  I wanted to add, I did try downloading the mobile app, but am unable to find my Roku IP address. I suspect it's because I haven't set up the Roku yet so it's not connected to my WiFi.