Forum Discussion

Nicola0725's avatar
Nicola0725
Newbie
5 years ago

My remote won’t pair for Roku Express 4K+

I just opened a Roku Express 4K+ and the remote won’t pair. I tried pushing the button for five seconds. I unplugged everything and tried again. I have never had trouble with this before and I have 2...
remotes
RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
5 years ago

Hey Nicola0725

We're sorry to hear about the experience – this is not what we aim for.

Please reply here with the serial number of your Roku Express 4K+. It can be found at the back or underneath the device itself.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

  • JessM08's avatar
    JessM08
    Newbie
    5 years ago

    My remote won't pair either.. it keeps blinking even after pushing the button for 20 seconds to "reset" the it. It just keeps blinking.. I tried calling but can't wait on hold for 26 minutes.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      JessM08 

      Thanks for the post.

      Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

       

      Thanks,
      Danny

  • LaneMessing's avatar
    LaneMessing
    Newbie
    5 years ago

    I have the same situation, I just opened my roku 4K+ followed directions and the remote will not pair, it is on pairing screen the light is blinking, I’ve held 5sec + multiple times, reset roku, replaced batteries, the remote will not pair.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      LaneMessing

      Thanks for the post.

      If you are still unable to resolve the issue, can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

       

      Thanks,
      Danny

      • FG144's avatar
        FG144
        Reel Rookie
        5 years ago

        I'm having the same issue. I just received a Toku Express 4K+ from Amazon and it won't pair. It just keeps blinking. The serial number is SO7P51517NHP, Model 3941X

  • Robb23's avatar
    Robb23
    Reel Rookie
    5 years ago

    I am having the same issue with pairing my Express 4k+ remote.  Serial number is S07P515SX0H1.  Will the support team respond on this forum?

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      Hi everyone,

      Thanks for the posts.

      If you are experiencing an issue with pairing your remote, we would recommend taking a look at the troubleshooting steps provided by our Support page here: Fix your remote

      Please keep us posted what you find out.


      Thanks,
      Danny

  • Jules123's avatar
    Jules123
    Reel Rookie
    5 years ago

    I am having the same issue and it’s very frustrating that I can’t actually speak to someone! This product is going to be sent back because obviously by all the comments there’s a quality issue! 

  • nefron99's avatar
    nefron99
    Newbie
    3 years ago

    I'm having the same issue, and the store will not refund. Roku 4k+ will not pair.

  • RFKelly's avatar
    RFKelly
    Newbie
    3 years ago

    Purchased as a backup for my other Roku. Had to “upgrade” two which were obsolete. Tried to pair this unit and green light doesn’t turn on Batteries are fine. 

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi RFKelly,

      Thanks for reaching out here in Community. 

      I'd like to know more about the issue you are experiencing to assist you best. For clarification, the new remote won't pair with your Roku device. Is that correct? Have you tried following the steps on this support page to see if it helps? 

      Please keep us posted on what you find out. 


      Regards,
      Nimfa