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masterwizzard's avatar
masterwizzard
Reel Rookie
5 months ago

My Hisense Roku TV won't play YouTube.

My Hisense RokuTV won't play the YouTube channel as of Sunday night.  I've ran an update checked the HDMI-CEC and nothing... just a big black screen. 

Here's my D-ID QD49C2414811. The last thread i read told me to start a new thread and supply that number. 

Any help us greatly appreciated.   We watch a lot of YouTube

4 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator

    Hi masterwizzard,

    Welcome to the Roku Community!

    Thanks for letting us know about this issue that you had with the YouTube channel. We're happy to help.

    Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

    If the problem still persists, keep us posted.

    Best,
    The Roku Community Team

    • masterwizzard's avatar
      masterwizzard
      Reel Rookie

      I did the steps you suggested.   YouTube was up to date.  Still have a black screen. ☹️

      • masterwizzard's avatar
        masterwizzard
        Reel Rookie

        I even deleted and reinstalled YouTube.  Still a black screen.