Forum Discussion

pr660's avatar
pr660
Reel Rookie
2 years ago
Solved

Media player plays audio files, but not photo and video files

When I click on a photo file or a video file, I get, “ no compatible audio file found in: file name” Please help!  Thanks in advance!
  • atc98092's avatar
    atc98092
    2 years ago

    Roku Media Player (RMP) only supported a limited number of containers and codecs. The container is the 3 characters at the end of the file name, and the codecs (video and audio) are embedded within the container. This support page details what is supported.

    Also, when you first enter RMP it asks if you want to play video, audio, photo, or all. Unless you select All, you can only play the media type you selected. So if you selected audio, it won't even show you any playable video or image files. You can change that once you're inside RMP by pressing the * button and changing the media type. I recommend always selecting All, so you don't encounter this issue.

atc98092's avatar
atc98092
Community Streaming Expert
2 years ago

Roku Media Player (RMP) only supported a limited number of containers and codecs. The container is the 3 characters at the end of the file name, and the codecs (video and audio) are embedded within the container. This support page details what is supported.

Also, when you first enter RMP it asks if you want to play video, audio, photo, or all. Unless you select All, you can only play the media type you selected. So if you selected audio, it won't even show you any playable video or image files. You can change that once you're inside RMP by pressing the * button and changing the media type. I recommend always selecting All, so you don't encounter this issue.

  • pr660's avatar
    pr660
    Reel Rookie
    2 years ago

    Thanks! That did the trick...