Forum Discussion

ScottyPipin's avatar
ScottyPipin
Newbie
3 years ago
Solved

Malfuction/defect Black screen

Was laying in bed watching Netflix through my Xbox then the screen suddenly turned black and hasn't recovered since, I've left it unplugged from 15 minutes all the way up to an hour, I've held the re...
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi ScottyPipin,

    Greetings and welcome to the Roku Community!

    Thanks for bringing this to our attention, and we acknowledge the concern that you currently have. Since this seems like a hardware issue, you can reach out to your TV manufacturer directly and inquire further about the issue. Each TV manufacturer provides direct support with their TV models.

    If there's anything we can assist you with aside from this, let us know.

    All the best,
    Kash

RokuTakashi's avatar
RokuTakashi
Community Moderator
3 years ago

Hi ScottyPipin,

Greetings and welcome to the Roku Community!

Thanks for bringing this to our attention, and we acknowledge the concern that you currently have. Since this seems like a hardware issue, you can reach out to your TV manufacturer directly and inquire further about the issue. Each TV manufacturer provides direct support with their TV models.

If there's anything we can assist you with aside from this, let us know.

All the best,
Kash