Forum Discussion

RetireeJay's avatar
RetireeJay
Newbie
9 months ago

Lost ability to stream from Android Pixel phone

A year ago I could either "mirror" or "cast" from my Pixel phone to the Roku 3810X stick.  I was not using any 3rd-party software; it was "native".  But now I can't seem to make it work; the phone ca...
RokuJechealR's avatar
RokuJechealR
Retired Moderator
8 months ago

Hi RetireeJay,

Welcome to the Roku Community!

Thank you for letting us know about the trouble you've encountered connecting your phone to your Roku device and the steps you took to resolve it.

Here are additional steps you may try to fix the issue:

  • Restart your Roku device. You can either unplug the power cable, wait a moment, and then reconnect it. Or you can use the following steps to restart it from the Settings menu.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart
  • Restart the Roku mobile app. On an Android device, press the Recents button and then swipe the Roku app to close it.
  • Connect to your Roku device manually. Locate the IP address of your Roku device by going to Settings > Network > About, and then use the steps below to connect manually.

    1. Launch the Roku mobile app
    2. Tap Devices
    3. Tap Get help?
    4. Select Connect manually
    5. Enter the IP address of your Roku device and tap CONNECT

If it's still not working, feel free to let us know, and we’ll look into it further. Hope this helps!

Thanks,
Chel