Live TV Pause Bug on Roku Select Series TV
I’ve just done a complete factory reset and that (hopefully) seems to have solved the issue. Fingers crossed it stays that way!
Forum Discussion
The exact same thing has happened to me. TV & USB less than 6 months old. I have reformatted USB and on-screen msg said I was good to go, but nothing has changed. It jumps back to live tv when I press play and sound is out of sync with picture until I change channel.
Do we have a solution yet?
Thanks for keeping us posted.
Let's try some troubleshooting steps with this issue.
Some television systems may have a screensaver feature that can affect Live TV Pause.
- Change power on settings: Go to Settings > System > Power and make sure Power on is not set to Live TV or Last used TV input
- Disable screensaver settings: Go to Settings > Theme > Screensaver wait time and select Disable screensaver
For information, you can refer to this support article How to fix Live TV Pause issues on a Roku streaming device
Give this a try and keep us posted on what you find out.
Thanks,
Roku Community Team.
Hi Roku Support
I followed your instructions in your last message, as had another poster, and, as with them, it made no difference.
I reformatted the thumb for the 3rd time, put in a code on the screen as before. Everything with Pause was fine until, yet again this message popped up on my screen.
Allow access to external media
The external media that you have connected can be read by apps installed on your Roku device. Please choose to allow or not allow access by installed apps below. To reset this setting please reconnect the external media.
Allow
Do not Allow
I've tried both options but makes no difference. What should I do now?
Thank you in advance.
Hey, annakarenina kwwells51
Thanks for keeping us posted on this thread.
Our team appreciates the effort in troubleshooting the issue and would like to investigate this matter further.
To proceed, can you please provide the details below?
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- Error message prompt.
Once gathered, our team can proceed with investigating this matter.
Thanks,
Roku Community Team.Please see email.. Does annakarenina automatically get copy? No ID tracker number generated as TV switches off to standby when I press home button times.
