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averyn's avatar
averyn
Reel Rookie
3 years ago

IOS Roku app volume control bug

When using the volume control on the Roku app for my tcl roku tv, the decrease volume button will continue to decrease volume uncommanded. The only way to stop it is close the app. I've had this issue for over a year now, I thought it would get patched in an app update. I've tried reinstalling the app multiple times and reconnecting to my tv. 

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  • I too am experiencing the same volume bug. I press on the volume up button and the volume down button ghost activates a few times.  If you continue it will totally mute the tv.

    Software v. 8.11.0.47

    ios 16.3.1

    • RokuKarla's avatar
      RokuKarla
      Retired Moderator

      Hi AirZoz

      Thanks for reaching out here in the Community!

      Can you please provide us with more information regarding the issue you are experiencing? 

      -Does the issue only occur on a specific channel or all channels on your Roku device?

      -How long has the issue been occurring?
      -What specific troubleshooting steps have you taken so far to try to resolve the issue?

      With more information, we will be able to assist you further.



      Regards,
      Karla

      • averyn's avatar
        averyn
        Reel Rookie

        The issue occurs on all channel, it is a bug with the roku iOS app that needs to be updated. It has been going on for atleast 2 years since I have had the roku app. I have reinstalled the app, and have had the app on multiple different devices. I have also reconnected my roku to the app multiple times.