Forum Discussion

Coxendine's avatar
Coxendine
Newbie
3 years ago
Solved

Insignia Roku TV dim screen

My Insignia Roku TV screen went nearly black while watching it. I have tried resetting by unplugging, but no improvement. Anyone else run in to this problem? TV is not even 5 years old. 

  • RokuKariza-D's avatar
    RokuKariza-D
    3 years ago

    Hi Coxendine

    Thanks for reaching out here in the Community!

    Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. We suggest reaching out to Insignia's customer support team to report the issue and get help.

    You can contact them here: Product Support | Insignia


    All the best,
    Kariza

2 Replies

Replies have been turned off for this discussion
  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    That sounds like the backlight has failed.  It doesn't really have anything to do with the TV being a Roku TV.  All LED TVs are prone to it.  It's something that can be fixed, but unless you can do it yourself it's probably not worth doing.

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hi Coxendine

    Thanks for reaching out here in the Community!

    Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. We suggest reaching out to Insignia's customer support team to report the issue and get help.

    You can contact them here: Product Support | Insignia


    All the best,
    Kariza