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Qwert1's avatar
Qwert1
Reel Rookie
2 years ago
Solved

I would like to know what this error code (criticalSyncAllFailed: -3) means

I have a westinghouse roku tv and it has this error: Link Error Problem connecting to the network (criticalSyncAllFailed: -3) Please retry. Press the OK button to reconnect I would like to know w...
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi Community users,

    Greetings, and we appreciate your cooperation and patience on this here in the Roku Community!

    To resolve the issue you've been experiencing, we recommend performing a factory reset on your Roku device. Please be aware that once your device has been factory reset, you must set up the streaming device again.

    You can follow these steps to perform a factory reset from the Settings menu:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Advanced System settings
    5. Select Factory reset
    6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
    7. Follow the on-screen instructions.

    For more information about Factory resetting a Roku device, visit our Support page here: System restart or Factory reset your streaming device.

    We will mark this post as solved, but if the instructions above don't solve the issue for you, let us know, and we'll continue helping!

    All the best,
    Chel

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Community users.

    We appreciate you for bringing this to our attention.

    Our team is currently aware of the issue, and a fix will soon be released on your respective Roku devices. In the meantime, the troubleshooting step that resolves this issue is to perform a Factory Reset on your Roku devices.

    Performing a factory reset will remove all stored personal data relating to your settings, network connections, Roku data, and menu preferences. Once completed, you must repeat the guided setup, reconnecting to the Internet, re-linking your Roku account, and reloading streaming channels. To perform this step, kindly follow the steps below:

    Located on the back or bottom of your device, the physical Reset button is either tactile or a pinhole design that requires a straightened paper clip. It will appear similar to one of the following:

     

    Once this is performed, you need to reactivate the Roku device and follow the steps to fully activate it.

    In addition to the post troubleshooting steps above, we recommend you try the following steps with your remote control: Press the Home button five times, then the Fast Forward button three times, followed by pressing the Rewind button twice.

    We'll mark this post as a solution for everyone's visibility.

    We hope this works, and your patience is greatly appreciated.

    Best wishes,
    Kash