Forum Discussion

Qwert1's avatar
Qwert1
Reel Rookie
2 years ago
Solved

I would like to know what this error code (criticalSyncAllFailed: -3) means

I have a westinghouse roku tv and it has this error: Link Error Problem connecting to the network (criticalSyncAllFailed: -3) Please retry. Press the OK button to reconnect I would like to know w...
tv & player wifi
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi Community users,

    Greetings, and we appreciate your cooperation and patience on this here in the Roku Community!

    To resolve the issue you've been experiencing, we recommend performing a factory reset on your Roku device. Please be aware that once your device has been factory reset, you must set up the streaming device again.

    You can follow these steps to perform a factory reset from the Settings menu:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Advanced System settings
    5. Select Factory reset
    6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
    7. Follow the on-screen instructions.

    For more information about Factory resetting a Roku device, visit our Support page here: System restart or Factory reset your streaming device.

    We will mark this post as solved, but if the instructions above don't solve the issue for you, let us know, and we'll continue helping!

    All the best,
    Chel

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Community users.

    We appreciate you for bringing this to our attention.

    Our team is currently aware of the issue, and a fix will soon be released on your respective Roku devices. In the meantime, the troubleshooting step that resolves this issue is to perform a Factory Reset on your Roku devices.

    Performing a factory reset will remove all stored personal data relating to your settings, network connections, Roku data, and menu preferences. Once completed, you must repeat the guided setup, reconnecting to the Internet, re-linking your Roku account, and reloading streaming channels. To perform this step, kindly follow the steps below:

    Located on the back or bottom of your device, the physical Reset button is either tactile or a pinhole design that requires a straightened paper clip. It will appear similar to one of the following:

     

    Once this is performed, you need to reactivate the Roku device and follow the steps to fully activate it.

    In addition to the post troubleshooting steps above, we recommend you try the following steps with your remote control: Press the Home button five times, then the Fast Forward button three times, followed by pressing the Rewind button twice.

    We'll mark this post as a solution for everyone's visibility.

    We hope this works, and your patience is greatly appreciated.

    Best wishes,
    Kash

Kick's avatar
Kick
Reel Rookie
2 years ago

I’m having the exact same problems. I just bought this Roku Express today. My Roku TV in the living room works perfectly fine but this express doesn’t get passed the wireless screen. I have the exact same error message pop up

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, Community users.

We appreciate you for bringing this to our attention.

Our team is currently aware of the issue, and a fix will soon be released on your respective Roku devices. In the meantime, the troubleshooting step that resolves this issue is to perform a Factory Reset on your Roku devices.

Performing a factory reset will remove all stored personal data relating to your settings, network connections, Roku data, and menu preferences. Once completed, you must repeat the guided setup, reconnecting to the Internet, re-linking your Roku account, and reloading streaming channels. To perform this step, kindly follow the steps below:

Located on the back or bottom of your device, the physical Reset button is either tactile or a pinhole design that requires a straightened paper clip. It will appear similar to one of the following:

 

Once this is performed, you need to reactivate the Roku device and follow the steps to fully activate it.

In addition to the post troubleshooting steps above, we recommend you try the following steps with your remote control: Press the Home button five times, then the Fast Forward button three times, followed by pressing the Rewind button twice.

We'll mark this post as a solution for everyone's visibility.

We hope this works, and your patience is greatly appreciated.

Best wishes,
Kash

  • Kick's avatar
    Kick
    Reel Rookie
    2 years ago

    The factory reset does not work. I just did it with my brand new router/modem and Roku Express that was bought 2 days ago. It is still saying the exact same thing. It continues to drop the signal.

  • Kick's avatar
    Kick
    Reel Rookie
    2 years ago

    Is there a setting within the internet that the Roku won’t connect to? 

  • InPatient's avatar
    InPatient
    Newbie
    2 years ago

    "We hope this works, and your patience is greatly appreciated."

    Please don't assume our patience. This is a major PITA, and is not up to Roku's reputation for ease of use and reliability. Have already wasted 45 minutes getting to this point, and now facing multiples of that by the time I reload and reset all the apps on my Roku after the reset.

    And you should know it works, rather than hope it does by the time you send this out. Might this mean I could go through the process and it doesn't work?.

    --Frustrated

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Greetings InPatient,

    We are really sorry for the inconvenience about this and thanks for reaching us here in the Roku Community. Please be aware that this issue is currently under investigation. We'll need your help here.

    Let us know if a factory reset helps. See the steps below.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Advanced System settings
    5. Select Factory reset
    6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
    7. Follow the on-screen instructions.

    For more information about Factory resetting a Roku device, visit our Support page here: System restart or Factory reset your streaming device.

    If the issue persists, please provide with us the details below,

    • Roku TV model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
    • Tracker ID (to obtain this, press the Home button 5 times, followed by the Back button 5 times when the issue occurs).
    • Photo of the error message for reference.

    Please keep us posted!

    Thanks,
    Rey