Go into settings to remote in use, program tv, when it asks if the music is playing click yes, if the music stops in the next step click no, lie to it, keep clicking no until it really doesn't mute the music then click yes. and exit the settings. You remote shouldn't be controlling your tv anymore.
That didn't work. Thank you though.
Still no luck.
Can the power on button and the volume/mute buttons be disabled? I received my new Roku Ultra and finally got it set up, but when I scroll through the apps my hand hits the mute button. Even going through the tv guide on some of the apps my hand will hit the mute button. Would have been better if it was higher on the side. I would just like to disable them if it is possible. The old Ultra did not have the mute button so no problem with it.
Tivoburkee wrote:
Go into settings to remote in use, program tv, when it asks if the music is playing click yes, if the music stops in the next step click no, lie to it, keep clicking no until it really doesn't mute the music then click yes. and exit the settings. You remote shouldn't be controlling your tv anymore.
Thank you! This worked!
