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RickiTicki's avatar
RickiTicki
Newbie
7 months ago
Solved

I have an older Roku 4 voice remote and a new Roku express, it used to work, now won't pair

I had a Roku 4 Pro (ethernet jack). It worked fine and then I couldn't do Hulu anymore because it wasn't supported on the Roku 4.  So, I bought a Roku express 3960X.  It has all been working fine for...
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  • RokuTakashi's avatar
    RokuTakashi
    7 months ago

    Hi, RickiTicki 

    Welcome to the Roku Community.

    Thanks for sharing with us the issue you've encountered with your Roku remote that stopped working after changing your network connection. Let's perform a troubleshooting step to resolve the issue.

    Follow the instructions below:

    Restart your Roku remote

    1. If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
    2. If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home for 20 seconds.

    Initiate Pairing Mode

    1. Restart your streaming device to enter pairing mode. Unplug the Roku device for 15 seconds, and plug it again.
    2. When your streaming device is powered on, it will automatically enter pairing mode 
    3. If the remote does not initiate pairing, you can press the Home and Back button for 5 seconds to enter pairing mode.

    Additional Troubleshooting steps

    1. Change the batteries.

    For more information, you can visit this support article on How to fix your Roku voice remote that is not working

    Hope this helps, and let us know if you have further concerns or inquries.

    Thanks,
    The Roku Community Team.

RokuTakashi's avatar
RokuTakashi
Community Moderator
7 months ago

Hi, RickiTicki 

Welcome to the Roku Community.

Thanks for sharing with us the issue you've encountered with your Roku remote that stopped working after changing your network connection. Let's perform a troubleshooting step to resolve the issue.

Follow the instructions below:

Restart your Roku remote

  1. If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
  2. If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home for 20 seconds.

Initiate Pairing Mode

  1. Restart your streaming device to enter pairing mode. Unplug the Roku device for 15 seconds, and plug it again.
  2. When your streaming device is powered on, it will automatically enter pairing mode 
  3. If the remote does not initiate pairing, you can press the Home and Back button for 5 seconds to enter pairing mode.

Additional Troubleshooting steps

  1. Change the batteries.

For more information, you can visit this support article on How to fix your Roku voice remote that is not working

Hope this helps, and let us know if you have further concerns or inquries.

Thanks,
The Roku Community Team.