Forum Discussion

Howches's avatar
Howches
Channel Surfer
3 years ago
Solved

I can't get my Ultra to control volume or on/off with new LG OLED B series TV.

I think I have done all the right things: Connected the Roku to the ARC input Used a high speed cable Turned on CEC on both the TV (Simplink) and on the Roku (1 touch play) tried unplugging powe...
remotes
  • makaiguy's avatar
    makaiguy
    3 years ago

    Your remote sends the power, volume, and mute signals to the TV via infrared (IR).   It has to be set up to send the correct IR command set that will be recognized by your TV.

    Roku menu path:
    "Settings -> Remotes & devices > Remotes"
    At this point if your remote has already been setup for the tv but you need to reset it, arrow down to select your Remote (in use).
    Now select "Set up remote for TV control" .. And follow the prompts

makaiguy's avatar
makaiguy
Community Streaming Expert
3 years ago

Your remote sends the power, volume, and mute signals to the TV via infrared (IR).   It has to be set up to send the correct IR command set that will be recognized by your TV.

Roku menu path:
"Settings -> Remotes & devices > Remotes"
At this point if your remote has already been setup for the tv but you need to reset it, arrow down to select your Remote (in use).
Now select "Set up remote for TV control" .. And follow the prompts

  • Howches's avatar
    Howches
    Channel Surfer
    3 years ago

    This fixed the problem.  Thanks so much.  I am a little embarrassed I couldn't figure it out myself, but on the other hand, when I looked at the remote menu several times before, I saw no indication that you needed to press the down button to access the necessary additional choices which I think is a silly mistake by Roku (are you listening?).  Anyway, thanks so much for your help!