Forum Discussion

Skril's avatar
Skril
Streaming Star
4 years ago

I can no longer enable Gsync/VRR on my PC after the latest update "4201-88"

After getting the 4201-88 update at 2am on 11/17/2021, there is no longer a gsync option in the Nvidia control panel when I have my TCL 6 series 55R625 hooked up via HDMI to my PC. This was working ...
Skril's avatar
Skril
Streaming Star
4 years ago

My TV just updated to 4210-88.

I still have no option for Gsync in my Nvidia control panel.

 

Skril's avatar
Skril
Streaming Star
4 years ago

@RokuDanny-Ragain asking for acknowledgment that Roku is aware of this issue. Please respond.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    Hi everyone,

    Thanks for the posts.

    Can you please provide us the following information:
    -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
    -steps to reproduce the issue you are seeing

    Once we have this information we will be able to pass it along to the appropriate Roku team to investigate further.


    Thanks,
    Danny

    • thejke's avatar
      thejke
      Newbie
      4 years ago

      I am also having this same issue. G-sync is no longer an option in the nVidia control panel.

      Device model number: 55R625

      Serial Number: X003004GK61X

      Device ID: S054Y01GK61X

      Software Version: 10.5.0 build 4210-88

      This isn't something that comes and goes, it is just a constant inability to turn on g-sync, so I don't think the tracker ID would be helpful. It is just not available at any time so there are no steps to reproduce the issue.

      I have gone into the input settings on the TV and made sure that VRR is set to on for the computer HDMI input.

      I used to be able to open the nvidia control panel to turn g-sync on, but now the tab that has the g-sync options in the control panel is completely absent.

    • Skril's avatar
      Skril
      Streaming Star
      4 years ago

      @RokuDanny-R 

      Roku TV A109X

      TCL Model 55R625

      Serial X00300J9GHV7

      Software verison 10.5.0 build 4210-88

      There is no need for a tracker ID when this issue occurs, as it is constant

      Reproduce:

      Connect the TV through HDMI to my Nvidia 3070 card ( have tried all HDMI out ports on the TV)

      Open Nvida control panel

      On the left side there is a "Task" list with several control panel options. The Gsync option is no longer there

       

      Before the Roku update in November (the 10.5.0 Roku update) the Gsync option was there in the Nvidia control panel, and Gsync worked great on this TV. Since the November 10.5.0 update this option is no longer there.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        Skril

        Thanks for the post.

        I have passed along your concerns and information to the appropriate Roku team to investigate further.


        Thanks,
        Danny