Forum Discussion
RokuJanadeeK
2 years agoRetired Moderator
Hi Community users!
We understand and share your sentiments.
May we know the following information:
- Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- When did you start having this issue?
- What troubleshooting steps you have taken so far?
With more details, we'll be able to provide you with an accurate resolution. Kindly keep us updated.
All the best,
Janadee
thechowhouse87
2 years agoChannel Surfer
In previous software versions, HDR could be turned off which is especially necessary for lower model TVs without the proper display capabilities that HDR requires.
Please update the roku tv software to once again allow for this and notify us when a proper update is made available.
This should be a regular feature option in the TV settings similar to how it is on a roku steaming device. It should not be buried in a secret menu.
Please pass this message onto your software developers.