Forum Discussion

Lwieland48's avatar
Lwieland48
Reel Rookie
2 years ago
Solved

How to search for channels

I can’t find certain apps to subscribe to, there is no search option- you have to scroll through. For example I want to download and pay for a subscription to Bravo and I can’t find it. I once came a...
tv & player features
  • renojim's avatar
    renojim
    2 years ago

    Sorry, when I said "region" I probably should have said country.  It sounds like your account isn't associated with the US.  It's all to easy to create an account that's associated with the wrong region.  The only way to fix it is to create a new Roku account, factory reset your device, and link it to the new account.  Make sure you're not using a VPN or anything else that might mask your true location when you create a new account at https://my.roku.com/signup.  You might want to use a different browser/computer or a private/incognito browser window to ensure there's no saved data that might interfere.

renojim's avatar
renojim
Community Streaming Expert
2 years ago

Where are you located?  Not all apps are available in all regions on Roku devices even if they're available on other platforms.

Lwieland48's avatar
Lwieland48
Reel Rookie
2 years ago

Oh! I am on Vermont and New Hampshire border. How can I find out which apps would be/not be available in my region?

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Sorry, when I said "region" I probably should have said country.  It sounds like your account isn't associated with the US.  It's all to easy to create an account that's associated with the wrong region.  The only way to fix it is to create a new Roku account, factory reset your device, and link it to the new account.  Make sure you're not using a VPN or anything else that might mask your true location when you create a new account at https://my.roku.com/signup.  You might want to use a different browser/computer or a private/incognito browser window to ensure there's no saved data that might interfere.

    • Lwieland48's avatar
      Lwieland48
      Reel Rookie
      2 years ago

      This resolved it! Somehow we registered to the UK so we couldn’t add any channels or see live TV, etc. we are all set now after I closed and reopened my account making sure it was based in the USA. Thanks for your support!

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      2 years ago

      Lwieland48-

      Another thing that can prevent a channel from being listed from within the Roku's interface is if you have an older Roku model that is no longer being supported by the developers of the channel.  What model and model number Roku do you have?  Settings > System > About will show you.