how to reset used roku without previous owners informatiom

Hi 4roggystarz,

Welcome to the Roku Community!

I will be more than happy to help you with your concern about resetting your new Roku device/TV that is still linked to the old owner's Roku account.

In order to link your Roku account to this Roku device/TV, you will need to perform a factory reset.
A factory reset clears the majority of data from your Roku device/TV and restores it to a factory default configuration. Specifically, the process will:

• Erase your personal preferences.
• Unlink your device from your Roku account.
• Reset all settings and return your device to a state ready for initial setup.

If the device/TV is currently connected to a Roku account, upon startup, you will be greeted by the Roku Home screen. To factory reset the device/TV, perform the following steps with your Roku remote.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Advanced System settings
5. Select Factory reset
6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
7. Follow the on-screen instructions

After a successful factory reset, your Roku device/TV will restart in the same state as a factory-new device and will be ready for you to perform the setup and activation process.

For reference, you can visit our Roku Support article: How to system restart or factory reset your Roku streaming device

• To activate your Roku device/TV visit this Roku Support article: How to activate or link your Roku streaming device
• If you don't have a Roku account yet, you can visit this article: How to create a Roku account

We hope you find this information helpful.

Regards,
Riamie