That's exactly what it is, a firmware problem!!
Its no one's tv, no one's remote no ghosts in the house. It's the Roku device period.
BTW, this is 2023 and we're having these amateurish issues????? This **bleep** should've been ironed out in the 90s for Pete's sake.
I've lost interest and respect for this brand. My 15 year old Chromecast Fire stick works faster and is more reliable.
Roku needs to get off their high horse, admit its their unit and FIX THE ISSUE!!!
I found the answer. It the roku but not device I been messing with it for 3 days. Lol. Once u get all started set your remote n get any size screen on TV. Go to home screen then to settings n there u will find to fit your TV hit picture or screen width. Now this is once u get all hooked up n turn on roku like your gonna select something to watch there's a list for home remote all that stuff n a settings click on settings n another list comes up to fit picture to screen. I just did mine. Good luck everyone please share if you can so others will know then after u do that with roku settings then u can go on your TV settings click on functions n then you'll see aspect ratio try all it will make fit even better I just did it
